CANCELLATIONS, AMENDMENTS, REFUNDS AND NO SHOWS
Cancellations or amendments to your booking must be completed 3 days before the day of your original check-in date. You cannot cancel a booking after this time. Cancellation up to 72 Hours before Check in: Full value of the booking.
In the event of late cancellation the hotel reserves the right to charged 100% fee for the entire stay via credit card, which provide upon made reservation
For online bookings made through the Hotel website, unless stated in individual rate plan terms and conditions, a deposit equivalent to the first night room charge shall be deducted from the credit card upon completion of booking. No refund shall be made if your reservation is cancelled or modified within 72 hours prior to check-in date. No refund shall be made if stay dates overlap 24 December to 1 January, during the LIMA period for that year and other selected dates stipulated in the individual rate plan.
If you do not arrive at the hotel on the scheduled date of arrival, you will be deemed to be a ‘no show’ and your booking will be cancelled and in accordance with our cancellation policy no refunds will be made to the customer and all the payment will be charged. If you intend to arrive after 1am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply.
No Show, without cancellation: Full value of the booking, No Show-100% of the booking will be charged.
THIRD –PARTY BOOKING SOURCES
In the case of cancellation or modifications to reservations made through sources other than directly with the Hotel or the Hotel website, the Hotel recommends that guests first contact their source of booking for assistance before approaching Hotel staff.
*Please take note that all Special Requests are subject to availability and additional charges may apply and the Hotel bears no responsibility should it be unable to fulfil certain requests
The total number of occupants in a room, including children, shall not exceed the maximum number of occupants permitted for the respective room types:
BAMBOO SUPERIOR : up to 3 persons
BAMBOO DUAL : up to 3 persons
BAMBOO DELUXE : up to 3 persons
BAMBOO PREMIER : up to 3 persons
GREENISH DOUBLE : up to 3 persons
GREENISH DUAL : up to 3 persons
GREENISH DELUXE : up to 3 persons
GREENISH PREMIER : up to 3 persons
Guests must be 18 years or older with photo identification to check-in. Guests under the age of 18 must be accompanied by an adult. The Hotel reserves the right to check photo identification.
From September 1st, 2017, as per Government of Malaysia requirements, *A tourist tax of MYR 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check in. Guest with valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
CREDIT CARD & CREDIT CARD PRE-AUTHORISATION
*All below Cards acceptable at this hotel
*All Payments are processed in Ringgit Malaysia as required by law.
If you are using your credit card to guarantee your room reservation, the Hotel may hold an amount on your credit card prior to arrival. For non-refundable bookings, prepayment will be charged to your card prior to your arrival.